Warranty:
At Airebaby, we stand behind the quality of our products and are here to help if something goes wrong.
Our products are covered by the New Zealand Consumer Guarantees Act 1993. If your product develops a fault during normal use, please contact us with your order number, a description of the issue and, where possible, photos or a short video.
We will assess the issue and arrange a repair, replacement or refund as required under the Act. Where a fault is substantial or cannot be remedied, you may be entitled to choose a refund or replacement.
Damage caused by misuse, accidental damage or failure to follow the product instructions is not covered where that damage caused the issue. Nothing in this policy limits your rights under New Zealand consumer law.
Returns & Refunds:
If your order arrives faulty, damaged or incorrect, please contact us as soon as reasonably possible so we can help organise a replacement or refund.
Include your order number and details of the issue, along with photos if available. Please contact us before returning your item so we can provide return instructions.
We do not offer returns or refunds for change of mind, so please review the product details carefully before ordering.
Shipping & Preorders:
We’re excited to get your Airebaby order to you. Shipping charges, including any applicable free shipping offers, are shown at checkout.
Preorders: Our current baby car monitor preorder stock is expected to arrive with us in approximately 2–4 weeks. This is an estimated stock arrival timeframe; please allow additional time for dispatch and courier delivery.
If the expected arrival timeframe changes, we will keep affected customers updated. Any updated preorder estimates will also be shown on the product page.
Please check that your delivery address is correct before placing your order. If you need to make a change, contact us as soon as possible.
If your parcel is delayed, missing or arrives damaged, please contact us so we can investigate with the courier and help resolve the issue.